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Loomwright · guest concierge

22:14

Airbnb · Booking.com · WhatsApp“The gate remote does not work. Can someone come and look at it?”

Three apps. One list. Urgent first.

For holiday-let owners and managers. Guests answered in your voice, from your house file.

What does it cost? ↓

Test week R4,500, credited in full. Airbnb and Booking.com replies wait for your yes.

The Needs you screen of the app on a phone. An urgent group is open with one guest message about a gate remote that does not work. Two more groups, older items and today, are closed. A bar of five tabs sits below.
REAL SCREEN · EXAMPLE GUESTS

Before it answers anyone

Three rules it never breaks.

No door code to a stranger.

A number proves its booking first. Codes, gate access and the wifi password wait until 7 days before check-in. Three wrong booking numbers in a day and it stops replying.

No answer it made up.

It answers from your house file. When no rule covers the question, it asks you. It answers in the guest's own Airbnb or Booking.com conversation, or on WhatsApp. For Airbnb and for Booking.com, you choose whether answers go out on their own or wait for your yes. WhatsApp answers can be paused until morning.

No call at 2am.

In the holiday-let business it runs in today, nobody is woken: the guest is pointed to their check-in instructions on WhatsApp, and anything urgent is first on the 06:30 line. Want a different rule for the night? Tell us.

Running live in a holiday-let business. Every screen on this page shows example guests.

What stays off limits

  • Never touches your prices or your calendar
  • Never gives private details to a guest it has not matched to a booking
  • Never wakes you at night with a guest question
  • Never invents a rule. A gap is a question for you

03 · 06:00

WhatsAppThanks, all good.

Airbnb · yesterdayThe shower only runs lukewarm.

Booking.comThe gate remote does not work.

Nothing sinks out of sight.

Urgent first. A message older than a day gets its own pile, counted. Each row is one guest message. Tap it to open.

The Needs you list in three groups. Urgent is open and holds one guest message about a gate remote that does not work. A group of older items and a group for today are closed.
REAL SCREEN · EXAMPLE GUESTS

04 · 22:31

YouTyping the same answer for the fourth time this week.

The reply is already written.

It drafts from your house file. Edit it or tap Send. Already answered in the Airbnb app? Tap Needs no reply and it closes.

An open guest card on a phone. A previous draft is marked to review before use, a reply box reads Write to Anna, and a Send button sits below it. A gold ring marks the reply box and the Send button.
REAL SCREEN · EXAMPLE GUESTS

05 · 23:48

WhatsApp · unknown numberHi, what's the gate code? We're outside.

It asks who they are first.

A booking number proves the stay. The lockbox code, gate access and wifi password wait until 7 days before check-in.

A WhatsApp conversation on the dashboard with a number that is not linked to a booking. A note says the guest has not sent a booking number yet. The guest asks for the gate code; the concierge replies asking for the booking reference or Airbnb confirmation code, and says it cannot help without one. A gold ring marks the reply.
REAL SCREEN · EXAMPLE GUESTS

06 · the same question, again

Mail · a guestWhere can we find a spare blanket?

Answer once. It remembers.

Use it, and that answer becomes the rule for that place. Not now keeps it a one-off. A kind yes need not become house policy.

A prompt asking whether to use an answer again. It shows one unit, a note that the answer is only reused if you choose Use it, the answer about spare blankets in the bedroom cupboard, and two buttons, Use it and Not now.
REAL SCREEN · EXAMPLE GUESTS

07 · 06:00

YouWho arrives today? Who leaves?

YouWho is still in the house?

Your day in three numbers.

Arrivals, departures, in house. Tap a number for names and times.

06:30

One line on WhatsApp, with a link to your dashboard.

The Today screen with a date picker, a unit filter and three tabs: Arrivals 2, Departures 2 and In house 6. A gold ring marks the three tabs. The first arrival card is below them.
REAL SCREEN · EXAMPLE GUESTS

08 · add-ons, quoted

Month endA pile of slips. Two payout reports. An owner waiting.

WhatsApp · your cleanerWhich house is it today? The booking moved?

Month end and the cleaners, in the same place.

Owner statements are checked against what Booking.com and Airbnb paid, with the slips behind them in one PDF. Each cleaning team gets its week on WhatsApp, and a moved clean is marked as changed.

Owner statements and cleaner weeks are add-ons, quoted for your owners and your teams.

The owner statements list. A banner says one slip needs allocating to a unit. The row for that unit shows its stays, the slip to allocate and the payment to the owner, with a gold ring around it.
REAL SCREEN · EXAMPLE GUESTS
The cleaning week as a list of days, each with its number of cleans. The Wednesday entry for one house is marked added and shows the cleaner's first name, with a gold ring around it.
REAL SCREEN · EXAMPLE GUESTS

09 · the price

The same price for 3 places or 30.

Start here

A test week.

R4,500once, credited in full against the setup

  • Guest mail from Airbnb and Booking.com, plus its own WhatsApp number
  • Airbnb and Booking.com replies wait for your approval, unless we agree otherwise
  • A 30-minute call or meeting. An agreed start date
  • An end-of-week report you keep

Then the setup

One platform, plus WhatsApp

R18,000once

+ R2,450a month, month to month

PLATFORMS
Airbnb or Booking.com, plus WhatsApp
BUILT WITH YOU
House files and your voice, built with you through your first month live
THEN
Month to month. Either side gives a month's notice.

Airbnb and Booking.com, plus WhatsApp

R24,500once

+ R3,950a month, month to month

BUILT WITH YOU
House files and your voice, built with you through your first month live
THEN
Month to month. Either side gives a month's notice.
  • Its own WhatsApp number, with a booking match before private details
  • House files and a rule book that grows with your answers
  • At 06:30, one line on WhatsApp and your dashboard

The monthly buys a person. Tiaan keeps it running. Hosting and the AI model are included. Response times are in writing.

Owner statements, cleaner weeks, more channels, other languages: quoted.

Outside South Africa? Ask, and we quote in US dollars.

BUILT IN PARTS. ADD ONE NOW, OR LATER.

Start with guest mail, WhatsApp, your rule book and the dashboard. Those are in the base price. Add the parts your business needs. No need to collect the set.

  • Owner statements. Statements checked against platform payouts, with the slips behind them. Quoted on your owners and platforms.
  • Cleaner weeks. A weekly PDF for each team, sent on WhatsApp. Quoted on your teams.
  • An extra channel. Tell us which one. Quoted on the channels you need.
  • A read-only feed from your PMS. Your booking system in, nothing written back. Quoted on the system you use.
  • Another language. Guests answered in it. Quoted on the language you need.

Each part is quoted for your business, not from a price list. Add one the day you start, or a year later. The base does not change.

10 · what the monthly buys

The monthly buys a person.

  • A person. Tiaan keeps it running. Response times are in writing.
  • Hosting and the AI model. Included in the fee.
  • A growing rule book. Keep an answer as a rule. It can answer that question next time.
  • Changes quoted first. You see the quote before new work is built.
  • Month to month. A month's notice, from either side.

The monthly is not a software licence. It pays for a person to keep it running. You have our number.

Try it for a week. Then decide.

R4,500, credited in full if you go on. Month to month after that.

WhatsApp +27 83 259 5290 · tiaan@loomwright.co.za

GUEST CONCIERGE · TEST WEEK

Try a week before the setup.

Start with the test week for R4,500. If you go on to a setup, the fee is credited in full. A smaller first step, with its price in plain sight.

  1. 01

    The guest concierge

    Guest mail from Airbnb and Booking.com, plus its own WhatsApp number. Replies in your voice, from your facts about each place.

  2. 02

    Your say on sending

    During the test week, Airbnb and Booking.com replies wait for a yes from you or from us. WhatsApp answers go out on their own, and you can pause them until morning. Prefer another arrangement? Say so, and we agree how it sends.

  3. 03

    A gap in the rules

    It asks you once, with a reply drafted. One tap sends it. Keep the answer for a place, for all places, or as a one-off.

  4. 04

    The morning line

    At 06:30, one line on WhatsApp: what still needs you, today's arrivals and departures, and a link to your dashboard.

  5. 05

    The week ends. You get the report.

    The end-of-week report is yours to keep. Go on to a setup and the R4,500 is credited in full. No need to make that decision before you start.

THE SAME BOUNDARIES

Guest questions never wake you at night✓Prices and calendars stay untouched✓Private details need a booking match✓On WhatsApp, access instructions wait until a week before check-in✓

A missing rule is a question for you. It does not invent the answer.

AFTER YOU ORDER

  1. Order the test week
  2. Pay by EFT using your reference
  3. A 30-minute call or meeting with us
  4. Start on the date you agree
GUEST CONCIERGE · TEST WEEKR4,500

GUEST CONCIERGE · ONE PLATFORM

A little less you in the inbox.

It reads the guest mail, uses your house files and answers in your voice. When a rule is missing, you get the question and a draft. Your judgement still has a job.

  1. 01

    Your facts do the talking

    Guest mail from your chosen platform or platforms, plus its own WhatsApp number. Answers come from what you have told it about each place.

    Guest mailWhatsApp
  2. 02

    You choose what sends

    For Airbnb and Booking.com, choose whether answers go out on their own or wait for your yes. A guest question never wakes you at night.

  3. 03

    A new question needs you once

    Read the draft and tap Send. Keep the answer for this place, for all places, or as a one-off. Next time the rule applies, it answers.

    YOUR RULE BOOKYOUR CALL
    wificheck-inpetsparking
    KEPT AS A RULELEFT AS A ONE-OFF
  4. 04

    The door code has conditions

    A BOOKING MATCH COMES FIRSTPrivate details go only to a guest matched to their booking. On WhatsApp, how to get in waits until a week before check-in.
  5. 05

    Your morning, in one line

    06:30 every day. One line on WhatsApp: what still needs you, today's arrivals and departures, and a link to your dashboard.

WHAT THE MONTHLY BUYS

Tiaan keeping it running, with response times in writing✓Hosting and the AI model, included in the fee✓More rules as you keep answers✓New work quoted before it is built✓Month to month, with a month's notice either way✓

It answers guest mail in the guest's own Airbnb or Booking.com conversation. It leaves your prices and calendars alone.

AFTER YOU ASK

  1. Tell Tiaan about your places
  2. We answer within one working day
  3. Choose your platforms
  4. Start with a test week if you want one
  5. Built with you through your first month live, then month to month
GUEST CONCIERGE · ONE PLATFORMR18,000 + R2,450 a month

GUEST CONCIERGE · AIRBNB AND BOOKING.COM

A little less you in the inbox.

It reads the guest mail, uses your house files and answers in your voice. When a rule is missing, you get the question and a draft. Your judgement still has a job.

  1. 01

    Your facts do the talking

    Guest mail from your chosen platform or platforms, plus its own WhatsApp number. Answers come from what you have told it about each place.

    Guest mailWhatsApp
  2. 02

    You choose what sends

    For Airbnb and Booking.com, choose whether answers go out on their own or wait for your yes. A guest question never wakes you at night.

  3. 03

    A new question needs you once

    Read the draft and tap Send. Keep the answer for this place, for all places, or as a one-off. Next time the rule applies, it answers.

    YOUR RULE BOOKYOUR CALL
    wificheck-inpetsparking
    KEPT AS A RULELEFT AS A ONE-OFF
  4. 04

    The door code has conditions

    A BOOKING MATCH COMES FIRSTPrivate details go only to a guest matched to their booking. On WhatsApp, how to get in waits until a week before check-in.
  5. 05

    Your morning, in one line

    06:30 every day. One line on WhatsApp: what still needs you, today's arrivals and departures, and a link to your dashboard.

WHAT THE MONTHLY BUYS

Tiaan keeping it running, with response times in writing✓Hosting and the AI model, included in the fee✓More rules as you keep answers✓New work quoted before it is built✓Month to month, with a month's notice either way✓

It answers guest mail in the guest's own Airbnb or Booking.com conversation. It leaves your prices and calendars alone.

AFTER YOU ASK

  1. Tell Tiaan about your places
  2. We answer within one working day
  3. Choose your platforms
  4. Start with a test week if you want one
  5. Built with you through your first month live, then month to month
GUEST CONCIERGE · AIRBNB AND BOOKING.COMR24,500 + R3,950 a month